Return & Refund Policy

RentDokan sells a digital subscription. Payments covered by this policy are:

• Monthly, yearly, and lifetime plan subscription fees
• Plan upgrades and add-on charges billed by RentDokan
• Usage-based charges for SMS, courier booking, and payment gateway fees

If you're not satisfied with a new Pro or Business subscription, request a refund within 14 days of the first payment and we'll refund it in full — no questions asked.

The guarantee applies once per account, to the first paid subscription. It does not apply to renewals of a plan you have already used beyond the first 14 days.

Refunds are not issued in the following cases:

• Cancellation requested more than 14 days after payment
• Usage-based fees already consumed — SMS sent, courier parcels booked, or payment gateway charges incurred
• Accounts suspended or terminated for violating our Terms of Service
• Partial or unused time in the middle of a billing period after the guarantee window has closed
• Refund requests for orders placed by your customers in your own store

Refund requests are handled by our support team:

• Email [email protected] from the address on your account
• Include your store name, registered phone number, and the transaction ID of the payment
• We acknowledge every request within 2 business days and tell you whether it is approved

Approved refunds are returned to the original payment method — the same card, bKash, Nagad, or bank account used for the payment. We cannot send a refund to a different account.

Once a refund is approved, the amount is processed and returned within 7 to 10 working days. Card refunds settled through SSLCommerz may appear on your next card statement depending on your issuing bank. Mobile wallet refunds to bKash or Nagad usually arrive within the same 7 to 10 working day window.

If 10 working days have passed since your refund was approved and you have not received the money, contact us with your transaction ID and we will trace it with the payment gateway.

You can cancel at any time from your dashboard. Cancellation stops future billing; your store stays active until the end of the period you have already paid for. After that the account moves to the free plan and your storefront is unpublished, but your data is retained so you can reactivate later.

RentDokan is a digital service, so there is nothing to return to us — cancelling your plan is the equivalent of a return.

If you bought a physical product from a store hosted on RentDokan, the merchant who owns that store is the seller and handles the return. Their return window, condition requirements, and return shipping charges are published in that store's own policy and shown at checkout. Contact the store directly; RentDokan can help you reach the merchant but cannot approve a return on their behalf.

For any refund or billing question:

• Email: [email protected]