Delivery Policy
Effective date: October 9, 2026
RentDokan sells a digital subscription, not physical goods. We collect subscription payments from store owners and give them access to our software — nothing is ever packed, couriered, or shipped by us. "Delivery" therefore means account activation, and it happens electronically within minutes of payment.
1.How your subscription is delivered
There is nothing to ship. Your plan is delivered to your account electronically:
- Your account and dashboard are activated immediately after a successful payment — typically within 1 to 2 minutes, and in all cases within 24 hours
- A confirmation email and SMS with your store link and invoice are sent to the contact details registered on your account
- Plan upgrades take effect instantly — the new limits and features are available as soon as the payment is confirmed
- Access continues uninterrupted for the full period you have paid for, with no shipment, pickup, or physical handover at any stage
2.If your plan is not activated
If your payment succeeds but your plan is still not active after 24 hours, contact our support team with the transaction ID. We will either activate the plan manually or refund the payment in full under our Return & Refund Policy.
Because delivery is digital, delays are rare and almost always caused by a payment that is still pending confirmation at the gateway. We do not charge any delivery, shipping, or handling fee — the plan price is the full price.
3.We do not sell or ship physical products
RentDokan is a multi-tenant platform. Each merchant who subscribes runs their own independent store, sets their own prices, and sells their own products. Any physical goods offered on a merchant's store are sold, packed, and delivered by that merchant — not by RentDokan. We are not the seller of those goods, we never take custody of them, and we do not handle their delivery, returns, or disputes.
Merchants publish their own delivery terms in their own store, and shoppers are shown those terms at checkout. Merchants who ship within Bangladesh through the courier partners integrated into our dashboard — Steadfast and Pathao — are expected to deliver within the standard local timeframes: inside Dhaka within 5 working days and outside Dhaka within 10 working days of pickup. These timeframes are set and fulfilled by the merchant and their chosen courier.
If you are a shopper with a question about an order, contact the store you ordered from. We can help you reach the merchant, but we cannot deliver, cancel, or refund a merchant's order on their behalf.
4.Contact
For questions about subscription activation or billing:
- Email: [email protected]